Frequently Asked Questions

Everything you need to know about shopping with Natralii

What is your standard shipping policy?

We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.

How do I return an item?

We want you to love your purchase. If you are not completely satisfied, you can return any unused item in its original packaging within 30 days of delivery for a full refund.

Which payment methods do you accept?

Natralii accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our carrier's website.

Are your products sustainably sourced?

Yes, we prioritize ethical sourcing and sustainability. We work closely with our global partners to ensure that our products meet high standards for quality and environmental responsibility.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.